OF JOB:
Process customer service and technical service enquiries through inbound calls calls and provide end-to-end service.
Main Responsibilities will include but will not be limited :
sales and inspiring exceptional front-line customer service aligned with the company's core values of Responding to customer enquiries Establishing an immediate rapport with potential customers Closing rental deals Administering customer accounts Delivering excellent front-line customer service Working with all
sales and inspiring exceptional front-line customer service aligned with the company's core values of Responding to customer enquiries Establishing an immediate rapport with potential customers Closing rental deals Administering customer accounts Delivering excellent front-line customer service Working with all
adjudicate suppliers quotes as required. Manage customer specification to meet project budget and company problems. Prepare progress reports as agreed with the customer. Maintain safe and clean working environment by projects as required. Work with all colleagues and customer in a professional manner. Taking responsibility and loading plans for delivering products to customers. Preparation of monthly project reports. Managing Managing sub-contractors. Interacting with customers and other stakeholders on current project statuses.
disciplines Oracle, SQL Server Web Methods Web Services Automation / Scheduling tools / frameworks SOA Knowledge F5 SQL Server Integration Services SQL Server Reporting Services ESB and Cloud Computing Microsoft (CSF, CCF,CRM etc) Working knowledge of API-based services (e.g. REST, SOAP) Understanding of basic integration to customers and internal business functions Provide second line support service to NOC, Service Desk Business Desk MAH Resolve incidents, problems, service requests and change requests in line with business
disciplines Oracle, SQL Server Web Methods Web Services Automation / Scheduling tools / frameworks SOA Knowledge F5 SQL Server Integration Services SQL Server Reporting Services ESB and Cloud Computing Microsoft (CSF, CCF,CRM etc) Working knowledge of API-based services (e.g. REST, SOAP) Understanding of basic integration to customers and internal business functions Provide second line support service to NOC, Service Desk Business Desk MAH Resolve incidents, problems, service requests and change requests in line with business
skills and attention to detail • Excellent customer service • Ability to adapt easily to a constantly
under pressure and deadline driven
· Strong customer relationship experience
· Excellent interpersonal