and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
Contact Centre Team Coach
Based
expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered
forms
a Retention consultant in the Retention Contact Centre is to handle all consumer and business complaints retention request. Effective utilization of the Call rating system. Retention of customers Demonstrate Minimum Requirements: Matric Previous contact centre experience in a sales or retention environment product and systems knowledge. At least 3-year Call Centre/Customer Service experience At least 1 year Tracker
a Retention consultant in the Retention Contact Centre is to handle all consumer and business complaints retention request. Effective utilization of the Call rating system. Retention of customers Demonstrate Minimum Requirements: Matric Previous contact centre experience in a sales or retention environment product and systems knowledge. At least 3-year Call Centre/Customer Service experience At least 1 year Tracker
Manager for their store based in the Cresta Shopping Centre in Randburg. A wonderful career opportunity awaits Shopping Centre Marketing: To look for potential marketing opportunities within the shopping centre. To engage engage with the shopping centre marketing team to understand what their marketing plans are for a given dependent on the requirement. Safety and Security: The centre management will have identified and put in place
coach within a high paces sales and telesales call centre environment
Competencies:
·
requests in line with business priorities: Resolve calls logged within the agreed MTTR (Mean time to resolve)
requests in line with business priorities: Resolve calls logged within the agreed MTTR (Mean time to resolve)