dyamic team of Call Centre Agents. This is a full-time on-site role for a Call Center Agent located in Randburg Randburg (Johannesburg). The Call Center Agent will be responsible for providing excellent customer service and offering timely and accurate support. The agent will need to have strong interpersonal skills, computer Organizational and multitasking abilities Experience in a call center or customer service role is a plus
and managing a team of +- 18 agents
and managing a team of +- 20 agents
p>
Management
Diary Management Must be able to follow-up with agents, sheriffs, staff, and Clients Right of appearance
Diary Management Must be able to follow-up with agents, sheriffs, staff, and Clients Right of appearance
perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office Answer all client questions and incoming calls. Redirect phone calls to the appropriate department and take
- beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
- beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete