Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery addition, ensures optimal structuring of contact Centre support nationally for optimal blood collections acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders, negotiate 4 Manage activities to ensure that the Contact Centre operating model improves the customer experience Manages the operational objectives of the Contact Centre nationally, to ensure collections to target, donor
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery addition, ensures optimal structuring of contact Centre support nationally for optimal blood collections acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders, negotiate 4 Manage activities to ensure that the Contact Centre operating model improves the customer experience Manages the operational objectives of the Contact Centre nationally, to ensure collections to target, donor
Certificate Fully Bilingual (English and Afrikaans) Call Centre Sales Experience Problem Solving Ability Training
Certificate Fully Bilingual (English and Afrikaans) Call Centre Sales Experience Problem Solving Ability Training
role in a high-growth, fast-paced business. (Call centre experience would be an advantage) · Good working application as unsuccessful For any enquiries, please call 012 346 1950 R35 000 - R45 000 CTC pm
role in a high-growth, fast-paced business. (Call centre experience would be an advantage) · Good working application as unsuccessful For any enquiries, please call 012 346 1950 R35 000 - R45 000 CTC pm
Sales
Selling our products/services telephonically No cold calling A completed matric Minimum of 2 years working experience
possible. You will be required to take service calls, communicate these to technicians, keep cleints depending on the workload. Attend to customer telephonic call or emails by understanding the problem, basic troubleshooting
coding • FIORI Catalog • Building CDS views • Calling SAP API's • SAP Portal development • SAP IAS Configuration SAP Notes. • Logging and managing SAP tickets / calls. • Strong knowledge of SAP systems and modules.