A position in the National Call Centre for an established company in Somerset West has become available to existing customers Capturing and processing of invoices Maintain minimum required service levels to to customers Grow and expand the current customer base Keep customer database up to date Follow up all all queries with field staff and customers on a day to day basis Process stock returns Assist with management management of credit limits Process customer claims Grade 12 Previous Pastel Evolution experience essential
A position in the National Call Centre for an established company in Somerset West has become available to existing customers Capturing and processing of invoices Maintain minimum required service levels to to customers Grow and expand the current customer base Keep customer database up to date Follow up all all queries with field staff and customers on a day to day basis Process stock returns Assist with management management of credit limits Process customer claims Grade 12 Previous Pastel Evolution experience essential
Applications are open for a Customer Success Consultant at our client based in Somerset West.
Skills:
Reference: CPT005227-JB-1 If you live, breathe and eat Customer experience and its your life blood then I have to and understanding our customer's individual needs and tailoring services to meet them and to provide can have. Doing so would facilitate and achieve customer growth and retention and improve our engagement them. You would be required to interact with customers, uncover their problems' root cause, and quickly analyse potential solutions or recommendations. The Customer Experience Lead will partner with managers and
Customer Success Consultant (POS24087)
Somerset West
R18 000 to R 23
Youre passionate about great customer experience, making complex things simple, all years of experience in an account management, customer success or online training in the software industry
appropriate
Handle and resolve customer requests and complaints.
Minimize customer churn by pro-active client client consultations
Improve customer experience through product support in product design and
requires the services of a Senior Service Coordinator to guarantee a high-quality customer service experience experience and an efficient system for service and maintenance. Key performance areas: Function Leadership: subcontractors to ensure the business delivers customer needs and maintain cost targets with a healthy Responsible for the after-sales services function. Reports into the Customer Liaison leader. Establish and and lead a high-performance services team measured by performance KPIs. Responsible for building and maintaining
A Client Services Representative is responsible for answering client calls, listening to their concerns concerns, and solving problems. They handle both inbound and outbound phone conversations with clients as Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines and procedures stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively
Our client requires the services of a Junior Services Coordinator in pressurised environment to join execution of the service call for a region. Prepare customer quotes. Customer Feedback regarding call outs Scheduling Scheduling call outs with in-house technicians and sub-contractors Logging and managing tickets on in-house and professional articulation when answering customer calls. Must be able to work in a team Must be willing
Reference: SW004809-AM-1 My client, and elite financial services and investment concern located in Somerset West with clients and service providers; Assisting the financial advisor in his job servicing existing clients application forms, submission of application forms to service providers / insurance companies; Follow-up all implementation of new business etc; Drawing statements from service providers and summarising client portfolio information;
requirements.