Contact Centre Team Coach
Based
expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered
forms
management functions of a super regional shopping centre. This includes managing the operational teams, years in a regional or super regional shopping centre as Operations manager Experience with the implementation application as unsuccessful For any enquiries, please call 012 346 1950 R850 000 - R950 000
management functions of a super regional shopping centre. This includes managing the operational teams, years in a regional or super regional shopping centre as Operations manager Experience with the implementation application as unsuccessful For any enquiries, please call 012 346 1950 R850 000 - R950 000
environment or equivalent knowledge or skill Call Centre, Data Centre, IT Environment (related to the technical
training as and when required and provide ‘train the trainer level' training. Production of supporting documentation Team located in HQ located in Bournemouth city centre. UK hours, Mon- Fri 33 days annual holiday allowance
design and messaging, test protocols, email and call centre integration, and performance assessment. Ensure management. Collaborate with digital marketing and call centre teams Promotion management Partner with marketing
design and messaging, test protocols, email and call centre integration, and performance assessment. Ensure management. Collaborate with digital marketing and call centre teams Promotion management Partner with marketing
civil, criminal and labour related matters in a call centre environment. May be required to work flexi hours (written and oral); Must be able to function in a call centre environment. Experience and Qualifications Matric
beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete