teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
provide support to the correspondence and walk-in-centre teams as and when required
Completing administrative NEG
Matric/Grade 12
6 months contact centre experience/client services experience
Excellent Ability to deal with complexity of different types of calls and clients
Ability to prioritise and function
Senior Retail Operations Manager at its Distribution Centre, located in Nelspruit. The position is responsible brand channels as well as delivering Distribution Centre budgets. The role is both strategic and analytical analytical whilst liaising between SPAR Distribution Centre and SPAR Retailers in his / her assigned portfolio stores. Being the link between the Distribution Centre and the retailer's business. Providing leadership Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly
Senior Retail Operations Manager at its Distribution Centre, located in Nelspruit. The position is responsible brand channels as well as delivering Distribution Centre budgets. The role is both strategic and analytical analytical whilst liaising between SPAR Distribution Centre and SPAR Retailers in his / her assigned portfolio stores. Being the link between the Distribution Centre and the retailer's business. Providing leadership Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly
Dive Centre ( Sister company to Marine Solutions). Sport retail business (PADI 5 star dive centre) sales-driven increase our business and sales in our leading Dive Centre. Knowledgeable of sports (preferably diving) and
Dive Centre ( Sister company to Marine Solutions). Sport retail business (PADI 5 star dive centre) sales-driven increase our business and sales in our leading Dive Centre. Knowledgeable of sports (preferably diving) and
Perform daily monitoring and maintenance of data centre sites infrastructure. Perform alarm monitoring Installation, commissioning, and maintenance of new data centre plant. Maintenance of Generator, UPS, HVAC, DC night shift. Have 3-year work experience on data centre maintenance. Strong self-study ability Electrical
(desirable):
Relevant Management or Contact Centre Certifications
Minimum applicable
/>5+ years in Contact Centre's
3+ years in Contact Centre Management / Supervision
technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation understanding of inbound and outbound contact centres & the various data and dialling regulations technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM, ACD, etc. Extensive experience