you’ll do:
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
industrial and mission critical facilities / data centres is advantageous Appropriate knowledge of local detailed CV to engineering.jobsmspstaffing.co.za or call the team on 021 555 0432.
business transformation with sustainability at the centre of how we will create growth and value by operating Annual Operating Plan Achievement of 100% customer call rate Achieve 90% strike rate Maintain 0.5% stales
with an in-depth knowledge. Experience with data centres / mission-critical / industrial facilities advantageous detailed CV to engineering.jobsmspstaffing.co.za or call the team on 021 555 0432.
business transformation with sustainability at the centre of how we will create growth and value by operating Annual Operating Plan Achievement of 100% customer call rate Achieve 90% strike rate Maintain 0.5% stales
Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly
Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly
Complete
Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly