assisting in various daily support activities. Helpdesk Responding to tickets within SLA Resolving client problem-solving process step-by-step Update the helpdesk system with the most recent information Product
colleagues and the development department
with colleagues and the development department Helpdesk admin - logging and following up on calls Log
process, acting as a single point of contact for helpdesk support, ITSM ticketing, troubleshooting, log