of the server farm Provide 1st & 2nd line technical support to users nationally Oversee back-office Administrator Handle all escalated 2nd line support Handle all 2nd line support across all branches General:
Areas Technology Skills: Desktop support 1 and 2nd line support Performs IMAC (Install, Move, Add and Change) Change) Microsoft Windows OS 1st and 2nd line support Microsoft Office support Understanding of Microsoft Microsoft Exchange/Server 1st and 2nd line application support for all installed applications Microsoft Outlook IP, DHCP, DNS 1st and 2nd line Cabling and patching Android, iPhone user support Printer troubleshooting
requests on behalf of clients Works with 1st and 2nd line support to ensure timely response and resolution of
Duties and Responsibilities: Provide 1st and 2nd Line Support for business systems Maintain tickets within