external client is looking for a Specialist Operations Centre for one of their clients based in Johannesburg client requirements. The Specialist Operations Centre must have experience in developing business cases
year’s quality management experience in a Call Centre environment to join their team on a 3 year contract HEAT) or similar ATS systems.
The contact centre service will support the channels below (and support (both inbound and outbound).
applications for the position of Network Operations Centre (NOC) Shift Manager to manage network operations
services Providing workstations related support for Absa retail as well as the corporate environment. Locating Helpdesk Support Providing remote support to all Absa users utilising the given remote tools, by resolving on the Absa account for whatever reasons and re-assigning these incidents to the relevant Absa support within the set service level agreement. Ensuring that Absa staff members are informed/updated regarding the critical and complex system incidents within the Absa Group and analysing, recommending and implementing
experience in a Call Centre environment to join their team on a 3 year contract The contact centre service will Telephonic support (both inbound and outbound). Walk-in centre face to face support. Instant Messaging/AI Support
Perform Regression Testing Logging of defects on Absa selected software Vendor relationship management
Management Team, Merchants Department, Impacted Call Centre Agents.
Experience preferred Financial Services Banking Industry (Absa experience preferable) Risk experience preferable
Experience preferred Financial Services Banking Industry (Absa experience preferable) Risk experience preferable
Management Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation sessions feed into the measure of success for the pilot. Contact me at the detail listed below. R 600 - R 650 -