interfacing with: Passengers ○ Passengers who use the contact center are generally those who are not comfortable processes as outlined in the Contact Centre Processes Use the Contact Centre Scripts to complete calls while looking for: A minimum of 5 years experience in a contact center role Excellent written and verbal communication
Reference: JHB000019-SB-1 The call centre of our client is expanding, and we're on the lookout for motivated to customer service. Previous Experience: Call centre experience is essential. Ready to take the next
Administration: •Repair book in •Repair capturing. •Service centre quote (& day turnaround time) •Repair - assessments
Responsible for various administrative duties. Primary focus on logging customer complaints and compliments on the internal SEC System and following up various team leaders on task escalations once calls are logged. Closing of the tasks once investigations are completed and sending out the relevant
Call Centre based in Sandton requires the services of a call centre agent. Customer service Client liaison
Administration: •Repair book in •Repair capturing. •Service centre quote (& day turnaround time) •Repair - assessments
Position has become available within the Support Centre, to ensure customer service responsibilities for multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part demand. Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving Experience and Qualifications: Matric Previous contact centre experience Clear Credit and Criminal Record
Position has become available within the Support Centre, to ensure customer service responsibilities for multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part demand. Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving Experience and Qualifications: Matric Previous contact centre experience Clear Credit and Criminal Record
passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do? Santam Operations, Commercial Contact Centre have an opportunity available for a Team Manager ROLE: The Team Manager will manage a team of contact centre consultants. Ensuring that the team reaches terms of care, professionalism, knowledge and contact resolution. Facilitates the sharing of best practice service productivity and performance in the contact centre through the achievement of agreed quality assessment
passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do? Santam Operations, Commercial Contact Centre has a permanent opportunity available for a Parktown . The Team Manager will manage a team of contact centre consultants. Ensuring that the team reaches terms of care, professionalism, knowledge and contact resolution • Facilitates the sharing of best practice service productivity and performance in the contact centre through the achievement of agreed quality assessment