designated region. The Work – Key Outputs and Accountabilities Monitor the work and overall performance of software, is essential. Ensure vendors are held accountable for meeting SLA indicators. Liaise with solutions services to a defined client base. Hold vendors accountable for SLA indicators. Liaise with solutions design
tools to monitor KPI, OLA, and SLA compliance Accountable for the strategic direction and guidance of ITSM
framework with BU team KEY WORK OUTPUTS AND ACCOUNTABILITIES Provide domain and subject matter expertise
services to a defined client base. Hold vendors to account for SLA indicators. Liaise with solutions design