North area is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: based in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand to contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner at-risk accounts, provide clients with recommendations on how to get the most from products/services Own for clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's health scores
at-risk accounts, provide clients with recommendations on how to get the most from products/services Own for clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's health scores engaged with company and actively using products/services. Build customer loyalty to reduce churn and increase facing role such as Client Experience or Technical Account Management role IT/Tech related experience Experience
Our Team in KZN!
German-speaking Customer Service Advisors | R288K/annum
Are you fluent
individuals to join our team as German-speaking Customer Service Advisors at our state-of-the-art office in Durban
helping others and providing exceptional customer service
Strong interpersonal skills and attention
and Distribution Design reports Work on customer service programme – create informed customer experience insights and interpretation. Evaluate customer service and communicate results back to the business To