engagement, and improves sales, and collections. Analyse data to understand client needs and behaviours to inform optimised. Customer Care Call Centre Management Management of the call centre team to ensure the timeous and timely reporting of customer care department data to identify trends and issues and respond accordingly
branch network. • Data mapping and management, MIS (Qlikview /nPrinting– multiple data sources); Power troubleshooting, debugging, ensuring quality assurance on data. • Streamlining of processes and procedures, ensuring Role Level Access/Security – ensuring data security. • Automated data distribution. • Daily, monthly, quarterly Competencies • Previous experience working with Azure Data Factory required. • Comfortable working within a be comfortable configuring systems and analysing data. • Self - motivated to ensure personal and professional
Organising leads on a spreadsheet and finding suitable contacts for each potential client • Reaching out to leads up after meetings to close deals • Inputting of data and cross checking of leads through Client Relationship
Organising leads on a spreadsheet and finding suitable contacts for each potential client • Reaching out to leads up after meetings to close deals • Inputting of data and cross checking of leads through Client Relationship
Establishing good relationships with client's key contacts Development and roll-out of service delivery processes level account management and direct contact with executive contacts Preparation and communication of client
technology • The capability to manage and work with data • Capable planner • Basic understanding of accounting
technology • The capability to manage and work with data • Capable planner • Basic understanding of accounting
understanding of the overall underlying system data to establish data-driven decision-making to optimise workflows
understanding of the overall underlying system data to establish data-driven decision-making to optimise workflows
accounting software Ability to analyze financial data Excellent organizational and time-management skills