Analyze issues and develop resolutions in a timely fashion. Provide support to clients on all supported applications to your Team Leader or MSOC Manager in a timely fashion. Track and manage your work record via regular
of digital channel business needs in an agile fashion to provide software application solutions focused
of digital channel business needs in an agile fashion to provide software application solutions focused
a call centre agent; MS Excel advanced MUST be admin driven and excellent customer skills.
a call centre agent; MS Excel advanced MUST be admin driven and excellent customer skills.
Use of Stored Procedures Understanding of SQL admin Indexes, triggers, SQL Jobs etc. Reporting and
members and stakeholders in a timely and clear fashion.
criteria:
Investigate anomalies in the code 4. Documentation and admin a. Document development b. Release process documentation
including (but not limited to): Salesforce, Engage admin and merchant portals, 3rd Party SP Portals, BI & or Marketing (NQF Level 7) advantageous 2 Years admin or support experience in a Fintech / IT service