networking and security and ideally voice technology experience, ideally in the ISP environment. There is a lot an innate curiosity and love for technology. Experience required: Excellent communication and interpersonal implementation, and threat mitigation strategies. Hands-on experience with network and ideally voice hardware and software optimization. Collaborate with clients, network administrators, and other stakeholders to understand requirements
communication skills – MUST HAVE Previous network support experience within a Service Desk environment, ideally within with a calm manner, even under pressure Hands-on experience with network equipment, ideally with vendors Wireshark, Nagios, SolarWinds) VoIP support experience would be very beneficial but not a must Excellent
implementation, and threat mitigation strategies. Hands-on experience with network and voice hardware and software