Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Position has become available within the Support Centre, to ensure customer service responsibilities for multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving Experience and Qualifications: Matric Previous contact centre experience Clear Credit and Criminal Record Required
Position has become available within the Support Centre, to ensure customer service responsibilities for multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving Experience and Qualifications: Matric Previous contact centre experience Clear Credit and Criminal Record Required
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
and on-boarding requirements as required by the Bank's documented policies and procedures. To provide that all information is captured accurately on the Bank's operating system FICA policies are strictly enforced times are adhered too Mobile Banking To review and approve digital banking profiles To review and approve approve linking of Transactional banking Accounts To review and approve change of password To review and requirements as and when required Matric Certificate in Banking or Similar Market Related
and on-boarding requirements as required by the Bank's documented policies and procedures. To provide that all information is captured accurately on the Bank's operating system FICA policies are strictly enforced times are adhered too Mobile Banking To review and approve digital banking profiles To review and approve approve linking of Transactional banking Accounts To review and approve change of password To review and requirements as and when required Matric Certificate in Banking or Similar Market Related
functional requests, or user issues to the Support Centre via ticketing system, where needed. • Effective (License Agreements, Practice registration documents, Banking registration documentation) accurately and timeously
functional requests, or user issues to the Support Centre via ticketing system, where needed. • Effective (License Agreements, Practice registration documents, Banking registration documentation) accurately and timeously
reservation numbers Customer relationship management calls Reservation administration, reporting to team leader