Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional ityExcellence QUALIFICATIONS/EXPERIENCE South African citizens/residents are preferred. Relevant IT degree
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional ityExcellence QUALIFICATIONS/EXPERIENCE South African citizens/residents are preferred. IT Degree and/or
/>- Interaction with clients through meetings, calls, and emails
- Troubleshoot system issues and
through configuration and resolve Production Support calls
team - Interaction with clients through meetings, calls, and emails - Troubleshoot system issues and provide through configuration and resolve Production Support calls
are looking for a skilled and responsible South African IT system operation and maintenance personnel to are looking for skilled and responsible South African IT system operation and maintenance personnel to monitoring, maintenance and troubleshooting of South African IT systems (SAP, DMS, CRM, APP, official website
are looking for a skilled and responsible South African IT system operation and maintenance personnel to are looking for skilled and responsible South African IT system operation and maintenance personnel to monitoring, maintenance and troubleshooting of South African IT systems (SAP, DMS, CRM, APP, official website
resolution of Production Support calls Interactions through meetings, calls and emails: With central product ityExcellence QUALIFICATIONS/EXPERIENCE South African citizens/residents are preferred. Successfully
support Interaction with clients through meetings, calls, and emails Preparation of system/technical documentation ityExcellence QUALIFICATIONS/EXPERIENCE South African citizens/residents are preferred. 5-8 years experience
support Interaction with clients through meetings, calls, and emails Preparation of system/technical documentation ityExcellence QUALIFICATIONS/EXPERIENCE South African citizens/residents are preferred. 5-8 years experience