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We are seeking a Customer Service excellent communication abilities, and a customer-centric approach to service delivery.
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Job title: Customer Success Consultant
Our client, based in Somerset their team in the position of Customer Success Consultant as soon as possible providing dedicated training and support services to ensure customer success.
Overview and Skills Skills needed:
experience installing, configuring, and supporting customers home automation systems
Proficiency configuring
productivity applications and Zuper or equivalent field service management systems
Proficiency configuring
experience installing, configuring, and supporting customers home automation systems (preferably Control4,
experience installing, configuring, and supporting customers home automation systems
Proficiency configuring
productivity applications and Zuper or equivalent field service management systems Proficiency configuring and
experience installing, configuring, and supporting customers home automation systems (preferably Control4,
productivity applications and Zuper or equivalent field service management systems
1 year of experience installing
installing, configuring, and supporting customers home automation systems
Proficiency configuring
productivity applications and Zuper or equivalent field service management systems
Proficiency configuring
Description Job title: Customer Success Consultant Our client, based in Somerset West , is looking for to join their team in the position of Customer Success Consultant as soon as possible . Company: Our client support services to ensure customer success. Overview and Skills needed: Customer Success Consultants must their software on the customer's business needs. The Customer Success Consultant is not focused on making educating their customers on the flexibility and capabilities of their software so customers are encouraged
Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Escalate problems to senior customer engineer if necessary.
- Provide temporary
that the problem is resolved.
- Ensure all customer queries are attended to and resolved within agreed
infrastructure to provide stable, dependable
services, by working with specialists.
- Replace faulty
/>CSN Support
- Respond to remote/satellite customer call-outs (hardware, software and network calls)
SQL Experience
IT Customer Engineer. Key Performance Areas Customer Service - Receive calls from senior customer engineer/ users if necessary. - Escalate problems to senior customer engineer if necessary. - Provide temporary PCs ensure that the problem is resolved. - Ensure all customer queries are attended to and resolved within agreed telephone infrastructure to provide stable, dependable services, by working with specialists. - Replace faulty resolution. CSN Support - Respond to remote/satellite customer call-outs (hardware, software and network calls)
Area
- Ensure IT Services are Accessible to Internal and External Company Customers
- Attend IT
users.
- Identify problems; log calls with Service Desk and escalate matters to senior Lead:
Business
making.
- Ethics and values.
- Client service orientation.
- Citrix knowledge advantageous