motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets >
Key Responsibilities:
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Position Available: Inbound Client Contact Centre and Correspondence Administrator
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our valued policyholders and brokers via inbound calls and web touchpoints to deliver exceptional service
We're seeking an experienced Fleet Project Administrator in the Fleet Administration department for our client based in Cape Town. This is a 12 - 24 month contract. MUST HAVE MINIMUM 5 YEARS PROJECT ADMINISTRATOR EXPERIENCE MUST HAVE AUCTIONING EXPERIENCE Assist with preparations for auctions Projec
systems. Availability : Ability to respond to after-hours calls as needed, ensuring our clients receive support required. Working Hours: Monday to Friday, 8:00 am to 5:00 pm, with flexibility for after-hours support. Market
incoming calls to the helpdesk and log all calls accurately and professionally. To allocate calls to the the correct department and ensure that the call is executed followed up if required and closed on completion from the department responsible for executing the call. Ensure all store queries are effectively resolved complete the task, at a high level standard. Work & Call quality assessments by means of quality and assurance assurance processes. Follow up and provide feedback on calls logged to ensure that the service is being delivered
incoming calls to the helpdesk and log all calls accurately and professionally. To allocate calls to the the correct department and ensure that the call is executed followed up if required and closed on completion from the department responsible for executing the call. Ensure all store queries are effectively resolved complete the task, at a high level standard. Work & Call quality assessments by means of quality and assurance assurance processes. Follow up and provide feedback on calls logged to ensure that the service is being delivered
design and messaging, test protocols, email and call centre integration, and performance assessment. Ensure management. Collaborate with digital marketing and call centre teams Promotion management Partner with marketing
design and messaging, test protocols, email and call centre integration, and performance assessment. Ensure management. Collaborate with digital marketing and call centre teams Promotion management Partner with marketing
feedback to the rest of the wind farm management team after completion of each workday.