TECHNICAL SUPPORT AGENT/PRODUCT AND SUPPORT EXPERT INTRODUCTION A medical software and technology company situated in Pretoria East is seeking to employ a Product and Support Expert with at least 2 years of experience similar role to join their team. JOB PURPOSE • Product Experts provide high-quality first-line support calls, voice calls, emails and text messages. • Product Experts ensure that prospective customer callers additional products to existing or (and prospective) customers. • Provide customers with relevant product or
TECHNICAL SUPPORT AGENT/PRODUCT AND SUPPORT EXPERT INTRODUCTION A medical software and technology company situated in Pretoria East is seeking to employ a Product and Support Expert with at least 2 years of experience similar role to join their team. JOB PURPOSE • Product Experts provide high-quality first-line support calls, voice calls, emails and text messages. • Product Experts ensure that prospective customer callers additional products to existing or (and prospective) customers. • Provide customers with relevant product or
machine during the production process and to carry out quality inspections of the products. The operator is optimal functioning. Conduct machine, tool and product quality checks. Complete work orders for recording
and converting outbound leads. • Ensuring your product knowledge is passed on to clients. • Responsible
and converting outbound leads. • Ensuring your product knowledge is passed on to clients. • Responsible
50% ● Solve problems for end users to get the products working. ● Solve problems as effectively and efficiently revenue goals and targets. ● Upsell additional products to existing (and potential) clients. Quality Management
50% ● Solve problems for end users to get the products working. ● Solve problems as effectively and efficiently revenue goals and targets. ● Upsell additional products to existing (and potential) clients. Quality Management
and understand Discovery ( www.discovery.co.za ) products and processes. Outstanding organisational skills