Infrastructure Services: Where Challengers and Innovators Thrive.
We are seeking a Customer Service
successful candidate will play a vital role in ensuring customer satisfaction and maintaining the reputation of
e the resolved status SLA of the service desk tool of the Customer is not breached by resolving tickets
line with the Process (With approval from the Customer and a valid reason).
Ensure that tickets
ticket acknowledgement SLA of the service desk tool of the Customer.
Quality assurance management
Infrastructure Services: Where Challengers and Innovators Thrive.
We are seeking a Customer Service excellent communication abilities, and a customer-centric approach to service delivery.
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What expertise:
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
qualified and experienced IT Service Desk Agent. Reporting to IT service desk manager, the incumbent will will be responsible for providing a higher-level service function on problem solving and advice to users option to structure an annual bonus. IT, Service, Desk, Agent
Managed IT services company seeks a Dynamics Sales/Customer Service CRM Technician Technical Proficiency: configuring and customizing the Customer Service and Sales modules is needed. Sales and Service Process Optimization: rules to streamline sales and service operations. Knowledge of Customer Service Workspace is a huge PLUS Problem-Solving escalations and ensuring timely resolution of customer issues. Communication and Collaboration: Effective
iOCO Infrastructure Services Invites You to Explore Possibilities.
We are looking to hire 5 5 Service Desk Agents I to join our team. As a Service Desk Agent, you'll play to users while continuously striving to improve service quality and efficiency.
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What
accordance to required response time, quality and service delivery standards. Customer
Infrastructure Services: Where Innovation Meets Impact.
We are seeking X3 Service Desk Agents I to to join our team. As a Service Desk Agent you'll be responsible for resolving complex technical technical issues and ensuring that our customers are always satisfied.
What you’ll d
work is up to date.
Managed IT services company seeks a Dynamics Sales/Customer Service CRM Technician Sales and Service Process rules to streamline sales and service operations. Knowledge of Customer Service Workspace is a huge PLUS Technical essential. Proficiency in configuring and customizing the Customer Service and Sales modules is needed. Problem-Solving escalations and ensuring timely resolution of customer issues. Communication and Collaboration: Effective
you passionate about providing exceptional customer service and resolving technical challenges? Look no skilled Internet Service Provider Support Agent to join our dynamic team. As an ISP Support Agent, you'll play play a vital role in assisting customers with Internet connectivity issues, network configurations, and dedication to delivering outstanding service will ensure our customers receive the support they need to thrive internet technologies. 1-2 years of experience in a customer support role, preferably in an ISP or telecommunications
Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Escalate problems to senior customer engineer if necessary.
- Provide temporary
that the problem is resolved.
- Ensure all customer queries are attended to and resolved within agreed
infrastructure to provide stable, dependable
services, by working with specialists.
- Replace faulty
/>CSN Support
- Respond to remote/satellite customer call-outs (hardware, software and network calls)
well-established Logistics company is looking for an Agent Performance And Relationship Manager to join their in African trade countries. Responsibilities: •Agent Network Management •Risk Management •Collaboration implementation •Commerial expertise including: agent management •Africa Risk management experience will advantegious •In-depth knowledge of trade regulations, customs procedures, and logistics in the African region