seeking an eCommerce Customer Support Associate to deliver exceptional customer service and support the growth business. Purpose of Position: Provide top-notch customer support by solving payment, refund, gift card endless growth opportunities for eCommerce Customer Service agents. Be part of a diverse, driven team and marketing or business science preferred Proven customer focus and experience approach In-depth knowledge
Cape Town is looking for a Customer Service Agent. Receive and process customer orders, consignment stock feedback to customers (internal and external) on loading dates. Request quotations from 3x FF service providers nominated freight forwarder with consideration to customer request dates and arrange any pre-export inspections delivery of customer orders. Track shipments, liaise with freight forwarders, and update customers weekly Process customer orders for delivery at destination and arrange delivery with 3 PL service providers
Customer Service Fixed Term Contract Position
The Customer Service Agent is responsible to effectively assist customers with general and imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated
identify and understand customer needs, delivering a first-class customer service while remaining committed committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses promptly address customer inquiries. Provide customers with comprehensive product and service information operating system to identify, investigate, and resolve customer issues. Maintain detailed call logs and generate generate reports as needed. Assist frustrated customers and escalate issues to team leaders when necessary
post flight departure travel-related queries in customer relations department in Italian & English performance indicators and meet expected client service levels. Demanding and time-sensitive call centre record. Flexibility to work shifts Previous customer service experience preferred Employment terms and
logistics industry, currently seeks your Outbound Customer Service experience to control and manage the entire Process bookings and send booking confirmation to customers. Follow up on quotes to fill up under utilised invoices. Submit RCG to SARS Release bills for customer collection. Process cargo dues. Process acquittals
Cape Town is looking for a Customer Service Agent. Receive and process customer orders, consignment stock feedback to customers (internal and external) on loading dates. Request quotations from 3x FF service providers nominated freight forwarder with consideration to customer request dates and arrange any pre-export inspections delivery of customer orders. Track shipments, liaise with freight forwarders, and update customers weekly Process customer orders for delivery at destination and arrange delivery with 3 PL service providers
identify and understand customer needs, delivering a first-class customer service while remaining committed committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses promptly address customer inquiries. Provide customers with comprehensive product and service information operating system to identify, investigate, and resolve customer issues. Maintain detailed call logs and generate generate reports as needed. Assist frustrated customers and escalate issues to team leaders when necessary
looking for customer services experienced candidates. Resolve customer issues Responding to customer reviews reviews Asking for customer feedback Answering customer queries Improving overall customer satisfaction Interpersonal Interpersonal and customer service skills. Analytical and problem-solving skills. Multitasking and organizational emails daily. Ability to share work among a customer service team. Attentiveness and patience.