process. To be part of this brand that creates ground-breaking and emotional premium mobility solutions
Manager in managing the support, processes and staff involved in the support of the customers' systems agents/technical staff when problem areas are identified. • Ensure effective training for support staff by scheduling scheduling ongoing training programs. • Schedule support staff in a manner to ensure uninterrupted support service immediately where low performance is present. • Monthly staff performance stats – report back to Service Delivery performance so it can be formally addressed • Quarterly staff KPI discussions • Weekly; monthly; quarterly and
Manager in managing the support, processes and staff involved in the support of the customers' systems agents/technical staff when problem areas are identified. • Ensure effective training for support staff by scheduling scheduling ongoing training programs. • Schedule support staff in a manner to ensure uninterrupted support service immediately where low performance is present. • Monthly staff performance stats – report back to Service Delivery performance so it can be formally addressed • Quarterly staff KPI discussions • Weekly; monthly; quarterly and
set service level agreement. Ensuring that Absa staff members are informed/updated regarding the status
Review end-to-end solutions Advise the development staff on the evaluation and impact analysis of major design
end-to-end solutions
international clientele, where equal emphasis is placed on staff development and client satisfaction. As the Cloud
support when needed. Participate in regular staff meetings, staff training programs, and supervisory sessions
security policies. Develop training materials for IT staff involved in the migration process. Conduct knowledge