with help desk. - Contact users to get clarity on problems and trouble shoot. - Provide telephonic support support to users if possible. - Provide physical assistance to users if necessary. - Escalate problems to to senior customer engineer if necessary. - Provide temporary PCs to users when necessary (prioritise) IT equipment. Network and Telephone Support - Provide daily operations support and maintenance for network monitor network and telephone infrastructure to provide stable, dependable services, by working with specialists
compliance to OHS when setting up. Provide Desktop Support - Provide software and hardware configuration in the region. Provide Network and Telephone Support - Replace faulty devices. - Provide 1st line support matters to Lead: Business Support. Reporting - Provide input to IT Operations reports. Qualifications