clients and client end-users in support. Update all ITSM calls timeously with a complete audit trail business standards, processes, and procedures. Resolve all calls logged by end users, relating to desktop issues or written feedback and technical information to all levels of end-users. Must be able to work flexible of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here
DUTIES: Ticket Handling Responsibilities: Review all assigned tickets and ensure the scope of the ticket Monitor assigned service board if applicable. Ensure all faults are progressed & cleared within SLA – at regular intervals. Coordinate all scheduled activities. Perform all onsite work in a timeous manner notes of all issue resolution activities within Service Tickets including time logs. Verify all necessary tickets prior to processing for billing. Verify all necessary information has been captured on the Service
maintain uptime for all IT systems by monitoring network errors, malware, and all issues pertaining to software and hardware troubleshooting. Completion of all stated internal and external training as per the depth and in an IT Support Environment Completion of all stated internal and external training as per the of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here
software and hardware troubleshooting. Completion of all stated internal and external training as per the of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here