are met. Key focus is to support the client's product adoption, growth, and retention. Manage the tickets with recommendations on how to get the most from products/services Own proactive processes: host webinars clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's health scores Keep clients engaged with company and actively using products/services. Build customer loyalty to reduce churn
onboarding experience which results in excellent product adoption. Leadership & Team Support Coaching member reviews, performance management, providing training and all-round team support. Owning the ongoing recruitment and training of new team members. Collaborating with Senior Engineers and Product Manager on product product changes and improvements. Proactively work on troubleshooting methodologies and issue resolution