and provide training to colleagues and users as necessary.
- Conduct user training and compile user
process IT Operations (IT.03 Monitor and Operate IT Product)
requirements from end-users, providing coaching and training as necessary.
- Conduct system audits, oversee
/>- Support team operations and contribute to product enhancements
customer queries and to manage and update the product feature backlog and new developments, ensuring
Update spare part pricing and discount structure of products; Respond to accounting requests where applicable;
through on the job training, in-house courses, seminars, or outsourced specialist training as required and
Ability and willingness to coach and give training to fellow colleagues and users when required.
Participate in regular staff meetings, staff training programs, and supervisory sessions, and accept