experience and develop skills in the academic career field of their choice. Participants will receive structured
responsible for providing specialist, high-level technical advice, and support for installing, testing, tuning third party). • Ability to provide step-by-step technical help, both written and verbal. • Assist in the documentation including but not limited to FAQs for technical questions • Identify trending issues early and administration and resolution via Freshdesk • Providing technical training to customers on our products and services success to solve complex tixckets and provide technical resolution to our customers • Perform root cause
policies, and practices, the provision of expert technical knowledge, support, and guidance to Management Human Resources Management or in another related field • A minimum of 3 to 5 years' experience in a Human
policies, and practices, the provision of expert technical knowledge, support, and guidance to Management Human Resources Management or in another related field • A minimum of 3 to 5 years' experience in a Human
escalation point for support supervisors. Coach agents/technical staff when problem areas are identified. • Ensure
escalation point for support supervisors. Coach agents/technical staff when problem areas are identified. • Ensure