based in Camps Bay on the beachfront seeks a Night Manager to join their Front Office Team.
The position the day shift. Responsible to check in guests and manage any requests they might have. Ensure excellent in process, assign rooms, issuing room keys and managing requests
Accurately record and process reservations made by phone/fax/email in the Property management system (Opera) departures, etc Manage “no show” reservations by investigation and recording of same Record special billing Liaise with Reservations/ Finance & Sales Manager for all reservations requiring credit approval Reservations Manager and Front Office. Guest complaints and follow up – communicated to management Accept waitlist waitlist reservations, record and follow up on PMS 3 years group consultant experience within a Hotel
Accurately record and process reservations made by phone/fax/email in the Property management system (Opera) departures, etc Manage “no show” reservations by investigation and recording of same Record special billing Liaise with Reservations/ Finance & Sales Manager for all reservations requiring credit approval Reservations Manager and Front Office. Guest complaints and follow up – communicated to management Accept waitlist waitlist reservations, record and follow up on PMS 3 years group consultant experience within a Hotel
groups to property management and events to the relevant operations manager Accurately record and process reservations reservations, e.g. extensions, early departures etc. Manage No Show's Dealing with special requests Liaise provisional bookings Accept waitlist reservations, record and follow up on PMS Complete monthly OTA reconciliations
groups to property management and events to the relevant operations manager Accurately record and process reservations reservations, e.g. extensions, early departures etc. Manage No Show's Dealing with special requests Liaise provisional bookings Accept waitlist reservations, record and follow up on PMS Complete monthly OTA reconciliations
May 2024
Reports to: Spa Manager
TRADING HOURS & SHIFTS:Manager