Astral Group Call Centre Jobs in South Africa
Software Support Technician Cape Town NEW
Datafin It Recruitment
Cape Town Region
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
share this job on whatsappSupport Engineer Cape Town
Datafin It RecruitmentCape Town Region
Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an infrastructure prior to reassignment to other resolver groups. Provide a high level of End User Support within ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service
Build Engineer Cape Town
Datafin It RecruitmentCape Town Region
who is a prominent provider of CRM and Contact Centre solutions in Southern Africa. They are the pioneers complex software testing procedures/cases Contact Centre Technologies Experience in PBX Skills: Proficiency testing procedures/cases Familiarity with Contact Centre Technologies Experience with PBX systems Education:
Cloud Engineer Woodstock
Datafin It RecruitmentWoodstock
escalation from the Service Desk Analyst, Cloud Command Centre or in conjunction with other Specialist teams within systems. Act as a point of escalation for support calls which cannot be resolved by more junior teams. Perform customer, partner and supplier requests, telephone calls and emails in a timely and professional manner.
Crm Engineer Cape Town
Datafin It RecruitmentCape Town Region
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
Support Engineer Durban
Datafin It RecruitmentDurban
and client end-users in support. Update all ITSM calls timeously with a complete audit trail of actions actions and events, follows up on escalated calls to ensure completion and feedback. Maintain service and quality standards, processes, and procedures. Resolve all calls logged by end users, relating to desktop issues
Solutions Specialist Cape Town
Datafin It RecruitmentCape Town Region
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint
Technical Support Engineer Cape Town NEW
Datafin It RecruitmentCape Town Region
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities preferred but not essential Microsoft Active Directory, Group Policy, DHCP and DNS Excellent understanding of
Cyber Security Specialist Mowbray NEW
Datafin It RecruitmentMowbray
business. ENVIRONMENT: A dynamic Financial Services Group seeks your technical expertise to be its next Cybersecurity warranties such as alerts and controls. Leading working groups. Creating user, technical, and operational documentation
Software Support Johannesburg
Datafin It RecruitmentJohannesburg
table locations, etc.). Action support emails and calls. Train new and existing clients on the Portal. Ensure
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