Analytics Cloud (SAC) implementations and dashboards. Post go-live support. General operations support. End
Purpose Ensure the robustness and continuous availability of all (Commercial, OT, and Business) network decisions and budget allocations to maintain equipment health. Perform a monthly assessment of service delivery
Technical guidance & mentorship. Ensure software availability, maintainability and scalability. Active participation
Technical guidance & mentorship. Ensure software availability, maintainability and scalability. Active participation
onsite set up as well as virtual sessions, pre- and post-delivery and briefings of all support functions
Endpoint Management platforms stability and availability. Experience with ITIL processes (Incident, Change
Technical guidance & mentorship. Ensure software availability, maintainability and scalability. Active participation
Technical guidance & mentorship. Ensure software availability, maintainability and scalability. Active participation
Ensure service levels are defined and met around Availability, Performance, and Resiliency Own and Orchestrate
Technical guidance & mentorship. Ensure software availability, maintainability, and scalability. Active participation