support parties. Identifying and reflecting in Service Now all Domain controllers that are offline and re-assigning assistance. Identifying and reflecting in Services Now all regions where problems are being experienced teams. Ensuring that all incidents logged in Service Now are resolved remotely within the back-office's service agreement. Ensuring that incidents logged in Service Now that cannot be resolved remotely, are re-assigned related incidents that have been logged in Service Now and not resolved within the set service level agreement
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