standards are adhered to when dealing with customer calls and correspondence. Update customer details and customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's)
be comfortable working in a fast-paced high call centre environment.
Key Responsibilit Responsibilities:
Skills and A
ethical manner. Responsibility Area • Outbound calls - Sales of services and products • Administration responding and following up on all rescheduled calls and pending information. • Liaising with the various additional support to the contact centre operations in terms of taking calls, handling internal/external client requirements - Cold calling SA clients • Minimum 6 months insurance telesales experience (cold calling) - Ideally flexibility with regards to hours of work. • Perform on-call duties if required Skills required • Strong comprehension
ethical manner. Responsibility Area • Outbound calls - Sales of services and products • Administration responding and following up on all rescheduled calls and pending information. • Liaising with the various additional support to the contact centre operations in terms of taking calls, handling internal/external client requirements - Cold calling SA clients • Minimum 6 months insurance telesales experience (cold calling) - Ideally flexibility with regards to hours of work. • Perform on-call duties if required Skills required • Strong comprehension
/>Responsibility Area
• Outbound calls - Sales of services and products
• Administration
responding and following up on all rescheduled calls and pending information.
• Liaising with the
additional support to the contact centre operations in terms of taking calls, handling internal/external client
- Cold calling SA clients
• Minimum 6 months insurance telesales experience (cold calling) - Ideally
with regards to hours of work.
• Perform on-call duties if required
Skills required
for an experience Sales Rep Generate sales by calling on existing and potential customers and utilizing Visit customers on a regular basis as per call cycle Cold call potential new customers Grade 12 Preferred
for an experience Sales Rep Generate sales by calling on existing and potential customers and utilizing Visit customers on a regular basis as per call cycle Cold call potential new customers Grade 12 Preferred
market share by: o actively canvassing and cold calling extensively by area on all potential customers franchise stores through meetings, visits and cold calling for marketing and sales purposes. Negotiates pricing pricing with clients within given parameters. Calls on between 10 – 15 customers per day (i.e. ±60 per relations with existing clients by visiting and/or calling each at least 4 visits annually. Ensures that
Experience 5 or more years experience in a sales call centre environment (Essential) 5 years Funeral / Long-term
customers on a regular basis as per call cycle.