Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational databases, knowledge rotational shift work will be expected. DUTIES: Assist customers with technical software related queries telephonic and email communication skills. Basic Linux OS commands. Basic understanding of SQL / relational databases
students. Mark and correct basic tasks, reporting findings to the IT Manager. Assist customer service with
exposure. Advantageous – Basic understanding of networking and IT infrastructure. Basic HTML knowledge. Grav
exposure. Advantageous – Basic understanding of networking and IT infrastructure. Basic HTML knowledge. Grav
outsource providers and internal IT processes. Assist with Incident Management and problem resolution Win10/Office 365, mobility apps, 1 st Line of support for basic network connectivity and printer support requirements
organizational productivity and the network. REQUIREMENTS: Basic: Grade 12 Senior Certificate Currently A and N or individual Personal Development Plan. VMware Experience (Basic) Mac Workstation Experience (Intermediate) Microsoft
(3-4 years). Exposure to contact center solutions. Basic understanding of Asterix is desirable (1-2 years)
networking within an ISP environment. Able to write basic scripts. Advantageous – A technology related Degree
approach to systems development. Provide technical assistance to fellow developers and other Information Technology ensure customers' technical requirements are met. Assist with onboarding and managing customers. Solution implementation phase. Testing and Quality Assurance: Assist in thorough solution testing, including unit testing
will be responsible for product demonstrations and assist the Services team with Proof of Concepts (POCs) organisation in order to advance the sales cycle. Assist the Sales team in generating revenue. Provide detailed