The Assistant Support Manager (Opera) will work together with the Support Manager in managing the support
Our client requires the services of a n E2E Manager ( Expert ) - Midrand / Menlyn / Home Office rotation Amazing brand with cutting-edge technology Excellent teams in Global team collaboration High work-life balance with Flexible hours Agile working environment POSITION: Contract until December
calls. • Provide standby support (after-hours emergency support in alignment with stringent SLAs). • Linux- teams and clients to ensure success of the same). • Assist with OS and manage application patches, installation step-by-step technical help, both written and verbal. • Assist in the creation of long-term and short-term plans analyse & take steps to prevent problems. • Assist Developers to troubleshoot issues. • Compiling meetings as needed to troubleshoot critical issues • Assist in the escalation process for critical priority
Management solutions. Provide technical Hands-on, assistance, guidance & training to team members
systems and processes.
- Stay up-to-date with emerging trends and technologies in database engineering
optimal performance and reliability. Stay updated on emerging technologies and trends to continuously improve
direction of regulation Experience with African and emerging market consumers, and multicultural sensitivity
Bachelor's degree in IT. Experience: 1- 3years Basic understanding of CI/CD pipelines and tools such systems such as Git. Basic knowledge of containerization technologies like Docker. Basic understanding of
Essential Skills Requirements
- Basic ITIL and ITSM knowledge
- Proficiency in Confluence
Excellent problem-solving and troubleshooting skills. Basic experience with Linux - installation and operations Advantageous Skills: ITIL certification is advantageous. Basic experience with SPLUNK is helpful. Work experience