The Assistant Support Manager (Opera) will work together with the Support Manager in managing the support
Monitor Field Team groups for escalations and assistance requests, including switch renaming, device connection instructed otherwise or unsure of the outage reason. Assist Area Managers by addressing specific client issues contact with the client. APEX Support: Provide assistance on Apex with complex issues escalated from Senior client saturation. Migrate clients to sectors with available capacity and collaborate with mast engineers to understanding on IP networking, basic dynamic routing protocols and ISP design Networks. Basic understanding of PtMP
Management solutions. Provide technical Hands-on, assistance, guidance & training to team members
teams and clients to ensure success of the same). • Assist with OS and manage application patches, installation activities that may relate to ensuring high availability of such applications (proprietary and third step-by-step technical help, both written and verbal. • Assist in the creation of long-term and short-term plans analyse & take steps to prevent problems. • Assist Developers to troubleshoot issues. • Compiling meetings as needed to troubleshoot critical issues • Assist in the escalation process for critical priority
Bachelor's degree in IT. Experience: 1- 3years Basic understanding of CI/CD pipelines and tools such systems such as Git. Basic knowledge of containerization technologies like Docker. Basic understanding of
technology. Good knowledge of Windows operating systems; Basic knowledge in Server technology and in virtual servers deemed necessary to integrate them into our systems. Assist Monitoring and Control Segment Manager in improving segment knowledge of the regional sales managers and assist in demonstrations and/or evaluations. Provide practical Strengths and weaknesses of the current and future available Monitoring solutions on the market. Be confident
Essential Skills Requirements
- Basic ITIL and ITSM knowledge
- Proficiency in Confluence
Excellent problem-solving and troubleshooting skills. Basic experience with Linux - installation and operations Advantageous Skills: ITIL certification is advantageous. Basic experience with SPLUNK is helpful. Work experience
regarding hardware, software and connectivity. Availability at all hours, when if and when required. The detailed track record of supporting VIP's Must be available on call at all hours, if and when required Must pressure and to tight deadlines Willingness to assist with additional tasks given to the team Good judgment
visualise important metrics about reliability and availability Support operational excellence goals through of tier-3 DevOps role to ensure the highest availability of critical applications. Reference Number for niche recruiters with a wide range of positions available. We offer researched positions with top companies