resolution of CRM-related issues. Stay updated with emerging CRM technologies and industry best practices to (3-4 years). Exposure to contact center solutions. Basic understanding of Asterix is desirable (1-2 years)
Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational databases, knowledge rotational shift work will be expected. DUTIES: Assist customers with technical software related queries telephonic and email communication skills. Basic Linux OS commands. Basic understanding of SQL / relational databases
students. Mark and correct basic tasks, reporting findings to the IT Manager. Assist customer service with
exposure. Advantageous – Basic understanding of networking and IT infrastructure. Basic HTML knowledge. Grav
exposure. Advantageous – Basic understanding of networking and IT infrastructure. Basic HTML knowledge. Grav
non-technical stakeholders. Stay current with emerging technologies and best practices in data science
outsource providers and internal IT processes. Assist with Incident Management and problem resolution Win10/Office 365, mobility apps, 1 st Line of support for basic network connectivity and printer support requirements
organizational productivity and the network. REQUIREMENTS: Basic: Grade 12 Senior Certificate Currently A and N or individual Personal Development Plan. VMware Experience (Basic) Mac Workstation Experience (Intermediate) Microsoft
with ease. Exhibit confidence and knowledge of emerging industry practices when solving business problems
best practices and DevOps trade-offs. Understand emerging web and mobile development models. ATTRIBUTES: