job aids, and micro-learning materials Create supporting material/media (audio, video, simulations) Prepare Microsoft Teams Camtasia (Video recording software) Basic HTML, CSS, and JavaScript ADVANTAGEOUS TECHNICAL
Operations / 1st/2nd Level Support · Experienced in LINUX (Linux Support - operations and administration) configurations o Document Generation Software – § Exstream · Basic Knowledge of the following: o Windows Server, Active IT Technical Support WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES? · Operational and Support tasks of the security guidelines of the BMW Group · Provide or support all necessary BMW IT documentation, e.g. Operations change management and problem management and ITIL support processes at Enterprise level · Ticket creation
problem tickets · Experience with VIP and End-user support · Experience with technical documentation, standard standard operating procedures and user support guides · Experience with Active Directory/Azure Active Directory infrastructure, network and integration issues · Basic German Language · Any additional responsibilities IT Service Management (ITSM) VIP and end-user support requests · Be responsible for the verification
aids, and micro-learning materials. · Create supporting material/media (audio, video, simulations) · Microsoft Teams o Camtasia (Video recording software) o Basic HTML, CSS, and JavaScript ADVANTAGEOUS TECHNICAL
developing and working with REST API's is a bonus Basic experience in Networking and troubleshooting network
Excellent problem-solving and troubleshooting skills. · Basic experience with Linux - installation and operations REQUIREMENTS: · ITIL certification is advantageous. · Basic experience with SPLUNK is helpful. · Work experience
contribute to administrative tasks, reporting, and basic training management, showcasing a genuine passion
owners · Go-live preparation and post Go-live support · Interaction with clients through meetings, calls troubleshooting issues for the system and providing support · Executing the required changes through configuration Executing the analysis and resolution of Production Support calls · Raising Change Requests (CR's) and writing propose solutions to improve the support of (new) business processes · Support the functional team with issues
Preparation of test cases and user manuals. · Support experience · S/4HANA Functional experience will propose solutions to improve the support of (new) business processes · Support the functional team with issues
experience in a full cycle implementation as well as in support projects. · Minimum of 9 years designing and configuring RESPONSIBILITIES? · Facilitate the implementation and support of SAP FI · Perform detailed analysis of complex