55001:2014 preferred) Proven experience working with, the life cycle of all documents on a project from start to
Minimum of 5 years in application support or a similar technical support role Minimum of 5 years' experience and functionality. Provide first and second-line support for business applications, including troubleshooting through to resolution and escalation when necessary. Support the implementation of changes to business applications Liaise with software vendors and third-party support providers to escalate and resolve complex technical vendor relationships to ensure timely resolution of support tickets and adherence to service level agreements