Assistant Support Manager (Opera) will work together with the Support Manager in managing the support, processes involved in the support of the customers' systems through first and second tier support and is the escalation escalation point for support supervisors. Coach agents/technical staff when problem areas are identified training for support staff by scheduling ongoing training programs. • Schedule support staff in a manner manner to ensure uninterrupted support service to our customers. • Also paying attention to the age analysis
Assistant Support Manager (Opera) will work together with the Support Manager in managing the support, processes involved in the support of the customers' systems through first and second tier support and is the escalation escalation point for support supervisors. Coach agents/technical staff when problem areas are identified training for support staff by scheduling ongoing training programs. • Schedule support staff in a manner manner to ensure uninterrupted support service to our customers. • Also paying attention to the age analysis
responsible for ongoing 2nd/3rd level Customer support for multiple local/foreign-based clients and any providing specialist, high-level technical advice, and support for installing, testing, tuning, optimising, diagnosing logged support incidents and calls. • Provide standby support (after-hours emergency support in alignment timely support contractual SLAs and meet SLOs without breaches. • Own and improve engineering support processes monthly reports. • Attend the weekly Customer support meeting. • Attend customer meetings as needed to
role is to provide a high-quality human capital support and service to business operations functions. The the provision of expert technical knowledge, support, and guidance to Management of Business Units in and Labour Legislation. a) Recruitment Support • Provide support to line managers in developing job profile documents are filled, signed, and returned along with supporting documentation for recording keeping purposes best practice and legislation. • Provide ongoing support and reports for employee developmental plans. •
role is to provide a high-quality human capital support and service to business operations functions. The the provision of expert technical knowledge, support, and guidance to Management of Business Units in and Labour Legislation. a) Recruitment Support • Provide support to line managers in developing job profile documents are filled, signed, and returned along with supporting documentation for recording keeping purposes best practice and legislation. • Provide ongoing support and reports for employee developmental plans. •