remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working Desktop and Technical Support services Providing workstations related support for Absa retail as well improve service delivery Helpdesk Support Providing remote support to all Absa users utilising the given reporting re-occurring errors/problems to the relevant support parties. Identifying and reflecting in Service re-assigning incidents to the x64 / regional desktop support team for assistance. Identifying and reflecting