various on-premises and cloud-hosted systems and services. Ability to interpret business process flows into industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a twenty years of experience in delivering business services, garnering stellar client references, and maintaining various on-premises and cloud-hosted systems and services. Ability to interpret business process flows into industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a
MS System Center Operations Manager (SCOM) IT service delivery (ITIL) Intune Microsoft System Center Enrollment Service ITSM ticket management (ServiceNow) Workstations WSUS - Windows Server Update Services Software industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a twenty years of experience in delivering business services, garnering stellar client references, and maintaining MS System Center Operations Manager (SCOM) IT service delivery (ITIL) Intune Microsoft System Center
Logging customer calls; Opening job card; taking photos of faulty equipment; Providing full detailed reports from technician to clients; Opening reports; Dealing with client from opening Job card till job completion; ensure invoices are done; dealing with warranties. Matric; 2 years' experience as a
Must have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation configurations. Experience with remote desktop tools and IT service management software. Mentorship ABOUT US EXL is industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a twenty years of experience in delivering business services, garnering stellar client references, and maintaining Must have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation
Must have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation configurations. Experience with remote desktop tools and IT service management software. Mentorship ABOUT US EXL is industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a twenty years of experience in delivering business services, garnering stellar client references, and maintaining Must have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation
Logging customer calls; Opening job card; taking photos of faulty equipment; Providing full detailed reports from technician to clients; Opening reports; Dealing with client from opening Job card till job completion; ensure invoices are done; dealing with warranties. Matric; 2 years' experience as a
and services provider. The successful incumbent will be accountable for the delivery of services that advisor and transform IT services by continually improving technology, service delivery, cost efficiency and Business Units
Minimum
Certification
and services provider. The successful incumbent will be accountable for the delivery of services that advisor and transform IT services by continually improving technology, service delivery, cost efficiency Operations and Business Units Other Practices and Service lines Peers within the Business Unit All stakeholders Outsource Customers Customers Consultants and Service Providers Vendors Minimum Requirements: Qualifications: Management Certification TOGAF certification ITIL Service Design Certified Cloud Architect Business Analyst
to join our growing team and provide top-notch service to our customers telephonically, and through written Delivering high quality support for our products and services to customers and partners through swift availability customer accounts Working on escalations within Service Level Agreements Attend to technical and software partners Initial point of contact on product queries Service excellence Matric certificate and/or IT related and written, are imperative to succeed in this service focused position.