Strong understanding of ITIL processes (Incident, Change, and Problem management) Advantageous Skills: - Familiarity with ITIL processes (Problem, Incident, Change management)
Third Level Support - Incident Management (IM) - Change Management (CM) - Problem Management (PM) - IT
Operate IT Product) Controls the overall release and change management of the applications in the area of responsibility
functionality (backend, frontend) - Implement changes to existing solutions - Enhance automated test
(preferable) SAP Analytics. SAP HANA. SAP ABAP. Change request management (SAP transports). Solution Manager
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