Induction, Floor rollouts, tools, refreshers, Product, Process, system and soft skills). The Role of the manager procedures to fill identified gaps and streamline processes. Identifying areas of standardization in Training procedures to fill identified gaps and streamline processes. Designing & Executing Training Needs Analysis refresher / remedial / cross skill training as per business needs. Manages floor support activities to identify customer service/communication skills/product process knowledge and implement training interventions
Induction, Floor rollouts, tools, refreshers, Product, Process, system and soft skills). The Role of the manager procedures to fill identified gaps and streamline processes. Identifying areas of standardization in Training procedures to fill identified gaps and streamline processes. Designing & Executing Training Needs Analysis refresher / remedial / cross skill training as per business needs. Manages floor support activities to identify customer service/communication skills/product process knowledge and implement training interventions
working for a new operation and help develop processes and best practices. Should be a people manager constant change and an environment where that is process and customer experience driven. Able to confidently
working for a new operation and help develop processes and best practices. Should be a people manager constant change and an environment where that is process and customer experience driven. Able to confidently
ensure that strategies are in line with both the business and client expectations. Develop a culture of campaign's performance, which will deliver enhanced business and employee performance including operational
Training groups with regular one on ones and EWS Process and Risk Review Training content and suggest new tasks as per set timelines Continuously monitor Process and Knowledge updates and suggest changes to Training
Training groups with regular one on ones and EWS Process and Risk Review Training content and suggest new tasks as per set timelines Continuously monitor Process and Knowledge updates and suggest changes to Training
high-paced performance-driven company and help develop processes and best practices. Should be a people manager is constant change and an environment that is process and sales experience-driven. Able to confidently
high-paced performance-driven company and help develop processes and best practices. Should be a people manager is constant change and an environment that is process and sales experience-driven. Able to confidently
regular quality assurance checks of call and ensure processes and procedures are adhered to. Coach Agents on jobs. Provide input into work procedures and processes that support the company and departmental procedures