plus 3 Years' of experience as a Retentions Agent Call centre experience Skills and Attributes: Excellent focus on achieving retention targets Ability to work effectively in a fast-paced, team-oriented environment environment Key Responsibilities: Make outbound calls/inbound calls to engage with existing customers to retain
supervising a helpdesk team Working Experience in the IT industry supporting call centre operations is advantageous
critical Team coaching and effectiveness management Working in field with the sales team on a weekly basis Implement and Manage the CRM requirements: Logging of calls Accuracy and currency of data on SAGE Daily monitoring monitoring of Sales Force Effectiveness metrics: calls vs budgets; coverage; frequency; days in and out plus Laptop, Cellphone and contract, Fuel card for work travel
critical Team coaching and effectiveness management Working in field with the sales team on a weekly basis Implement and Manage the CRM requirements: Logging of calls Accuracy and currency of data on SAGE Daily monitoring monitoring of Sales Force Effectiveness metrics: calls vs budgets; coverage; frequency; days in and out plus Laptop, Cellphone and contract, Fuel card for work travel
attorney secretary (specialising in debt collecting) Calling/contacting and sending mails to debtors on arrear energetic personality Confident in communication and working in a tight knit team Exceptional verbal and written written communication skills Ability to work under pressure Professionalism and a strong ethical compass
attorney secretary (specialising in debt collecting) Calling/contacting and sending mails to debtors on arrear energetic personality Confident in communication and working in a tight knit team Exceptional verbal and written written communication skills Ability to work under pressure Professionalism and a strong ethical compass
sales Identifying customer needs Track and document calls and sales Update client records Meet sales goals
Computer literate in MS Office Proactive cold calling experience will be an advantage Experience with
Computer literate in MS Office Proactive cold calling experience will be an advantage Experience with
customer support and service – South Africa. Will do call outs to customers in South Africa. Proficient in