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Team Leader Cape Town

 Careerbox

Cape Town Region

leading, managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and conduct regular quality assurance checks of call and ensure processes and procedures are adhered sessions. Is available for employees who experience work problems providing appropriate coaching, direction issues arising from the team and conduct return to work interviews as required Prepare warnings and communicates resources to perform their jobs. Provide input into work procedures and processes that support the company

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