The role of a DC Technical Architect consists of, but is not limited to: Ability to engage clients and provide a level of consultancy; business development; DC design and architecture; creation of proposals and technical solution write ups; L3 DC Technical skills; DevOps and Programming Skills; Auto
The primary responsibility of this individual is to translate business requirements into a technical DC solutions framework that is future fit. This includes the provision of technical roadmaps that are governed by strategic direction, the business requirements as well as resourcing and financial co
We are urgently looking for Desktop Agents to join our client’s team. Position is an initial 6 month
Support for Company Contact Center users. To support End users at the Contact Center and to ensure maximum CA and SRS system
Support for Company Contact Center users. To support End users at the Contact Center and to ensure maximum on the CA and SRS system Provide update on Jira calls if needed Provide Remote support for WFH users Coordinating Services with an emphasis on Service Management Call Center Support experience will be advantageous Sound advantageous Understanding and experience in Avaya Call Center Telephony.
site Support for Contact Center users. To support End users at the Contact Center and to ensure maximum on the CA and SRS system Provide update on Jira calls if needed Provide Remote support for WFH users Coordinating Services with an emphasis on Service Management Call Center Support experience will be advantageous Sound advantageous Understanding and experience in Avaya Call Center Telephony Personal Attributes Interpersonal savvy
for clients and vendors, accountable for taking calls, chat
requests or tickets and handling resulting
respond to tickets
-Provide client with a first call resolution, where possible, leveraging standard
a defined roster
-Production Service Desk Agent
-General Qualification in Technology (Technical
ticketing system. Collaborate with other support agents and teams to ensure timely and effective problem experience in an Internet Service Provider support center environment. Excellent computer literacy with the
field work might be required to assist with support calls.
CCNP for networks, MSCE for Windows Server Data Center CoE (Add MCS and MCSfM certs in this section) Good Metaframe Cisco Certified Network Associate - Data Center (CCNA-DC) Cisco Certified Network Associate - Video