As a Contact Department Agent, you will be the first point of contact for our customers, providing support Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
As a Contact Department Agent, you will be the first point of contact for our customers, providing support Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
customer experiences primarily through inbound calls. Your responsibilities will include handling product
the Role: The role is to support Customer Service Agents in delivering exceptional customer experience to performance managing, developing, and motivating agents. Competencies, Skills and Abilities: Must have
the Role: The role is to support Customer Service Agents in delivering exceptional customer experience to performance managing, developing, and motivating agents. Competencies, Skills and Abilities: Must have
(3rd year applicants will be considered) Contact Center experience would be advantageous Advanced skills
reservation numbers Customer relationship management calls Reservation administration, reporting to team leader
reservation numbers Customer relationship management calls Reservation administration, reporting to team leader
complaints procedures. Job Requirements: Contact center experience National Senior Certificate - Grade
their families financial futures to them. The role calls for formal in-house training, the completion of